Membership Systems Support Specialist

YMCA of Southwest Florida • Venice, FL

2d

About The Position

The Membership Systems Support Specialist supports the YMCA’s Membership team by generating reports, troubleshooting application and database issues, and identifying program challenges and opportunities. The position works with membership and program leaders to improve workflows and supports the setup and ongoing use of membership systems, including integrations with the YMCA of Southwest Florida’s website and mobile applications. The specialist provides application support and training to staff and escalates issues requiring immediate resolution to the DAXKO support team.

Requirements

• High school diploma or equivalent.
• Minimum of 1–2 years of experience in administrative support, membership operations, customer service, or business application support.
• Proficiency in Microsoft Office, particularly Excel, and experience with business applications, membership management software, or registration systems.
• Ability to troubleshoot common software issues, manage user accounts, assist with system configurations, and learn new applications quickly.
• Experience generating reports, reviewing information for accuracy, identifying discrepancies, and maintaining organized records.
• Strong interpersonal, organizational, and problem-solving skills, with the ability to assist and train staff with varying levels of technical proficiency.
• Ability to meet the physical demands of the role, including frequent sitting, communication, reaching, and manipulating objects, tools, or controls; manual dexterity and coordination are required for operating equipment.

Nice To Haves

• Experience with Daxko Operations, Daxko Engage, or comparable membership management software.
• Associate degree or coursework in business administration, information systems, or a related field.

Responsibilities

• Work with the Association Director of Membership to identify efficiencies and support program setup, rate changes, adjustment coding, discount groups, and other workflow processes.
• Identify and provide reports for membership and program leaders as directed.
• Support integration with the YMCA of Southwest Florida’s website and mobile applications.
• Provide application support and training when needed.
• Troubleshoot and resolve application and database-related problems, including password resets and user profile updates.
• Escalate issues requiring immediate resolution to the DAXKO support team.
• Consult with users to determine hardware, software, or system functional specifications.
• Troubleshoot hardware and software issues related to DAXKO products.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED