Membership Services Associate

YMCA of Southwest Florida•Port Charlotte, FL

13d

About The Position

The Membership Services Associate serves YMCA members and guests, provides membership and program information, manages facility access, and performs clerical and transaction-related duties. The role includes greeting members and visitors professionally, answering telephone inquiries, conducting facility tours, processing memberships and program registrations, handling money, preparing deposits and reports, responding to complaints, and supporting the member lounge and facility operations. The associate also upholds staff safety requirements and cleaning protocols and performs additional duties as assigned by a supervisor.

Requirements

Excellent verbal and communication skills.
Successfully complete State of Florida Criminal History Background Check requirements and meet the Association’s background-screening policies.
Complete required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse; employment is contingent on completion.
One to two years of prior customer service experience.
Professional appearance and behavior.
Ability to prioritize and meet deadlines.
Ability to maintain confidentiality.
Self-starter with high energy and a positive attitude.
Adhere to the drug-, alcohol-, and smoke-free workplace policy.
CPR and First Aid certifications are required.
Complete the YMCA of the USA Child Abuse and Neglect class.
Complete YMCA Blood Borne Pathogens training.
Meet staff safety requirements and cleaning protocols.

Nice To Haves

Additional training classes as recommended by the supervisor.

Responsibilities

Greet and serve members and guests in a positive and professional manner, including greeting members by name.
Enforce visitor policies and help maintain facility security.
Provide membership and program information to walk-in and telephone customers, maintaining strong knowledge of program information.
Conduct facility tours as needed.
Answer telephones promptly and courteously; use the phone system and relay complete messages to the appropriate person or voicemail.
Process payments, membership sign-ups, and program registrations accurately and promptly.
Account for money collected during the shift and prepare end-of-shift deposits and reports.
Serve as a check-point when needed.
Control facility access by checking member cards, issuing locker keys, and entering visitors in the visitor computer program.
Serve as a liaison between members and program supervisors and handle and resolve member complaints.
Make coffee and keep the member lounge tidy.
Open and close the facility as appropriate for the assigned shift.
Follow staff safety requirements and department cleaning protocols throughout the day.
Perform additional duties as assigned by the supervisor.