Membership Associate

YMCA of Greater Brandywine • West Chester, PA

1d • $15 - $19 • Onsite

About The Position

The Membership Associate welcomes visitors to the YMCA and helps build community by providing accurate information and connecting members and non-members with people, programs, and resources. The role supports a positive customer experience, membership and program registration, facility access and security, and day-to-day front desk operations. The position also provides greetings and member scanning at the Outdoor Pool station and Tennis Office at the Upper Main Line YMCA site.

Requirements

• Must be at least 18 years of age.
• Obtain and maintain all additional new-hire certifications and trainings within 90 days of hire.
• Be able to see and observe all sections of an assigned zone or area of responsibility.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Greet members and guests, provide an outstanding customer experience, and direct them to appropriate areas of the facility.
• Understand and explain YGBW membership benefits, offerings, values, and programs to people with differing needs.
• Assist with cause-driven facility tours for prospective members.
• Use the organizational membership software to start and process memberships, update contact information, take payments, and register individuals for programs.
• Scan members in and verify membership validity before permitting facility entry.
• Screen prospects and non-members using the organization’s sexual abuse screening tool before providing entry.
• Answer member inquiries or direct them to the appropriate staff member, ensuring timely and appropriate responses.
• Greet and scan members at the Outdoor Pool station and Tennis Office at the Upper Main Line YMCA site.
• Maintain accurate cash and receipt records and follow financial operating procedures.
• Follow opening and closing procedures.
• Maintain a professional atmosphere and presentation, including proper and current signage.
• Wear approved YGBW apparel and a name tag while on duty.
• Comply with YGBW policies and standard operating procedures.
• Perform other related duties as assigned.

Benefits

• Free family YMCA membership, including outdoor pools.
• Medical, dental, and vision insurance, paid holidays, and plentiful PTO for full-time employees.
• Babysitting while working, up to four hours per day.
• Program discounts on childcare, camp, youth sports, swimming lessons, and employee-marketplace essentials such as home, auto, and pet insurance.
• 12% employer contribution to retirement savings and an optional 403B retirement savings plan.
• Employee Assistance Program.
• Continuing education reimbursement and tuition discounts with Chestnut Hill College and Immaculata University.
• Career development and paid training.
• Unlimited referral bonus beginning at $300.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED