Membership Services Representative - South

YMCA of The Inland Northwest • Spokane, WA

3d

About The Position

The Membership Services Representative supports the YMCA of the Inland Northwest’s work as a nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility. The role delivers exceptional customer service in accordance with YMCA values, mission, and policies, helping ensure visitor satisfaction and retention through a friendly, courteous, accurate, and efficient service environment.

The position is scheduled from 4:45 a.m. to 9:00 a.m., Monday through Friday. The employee uses knowledge of YMCA programs, facilities, services, software, and memberships to assist members and visitors, process registrations and payments, provide facility tours, and maintain positive relationships. The role also follows safety and child-abuse prevention procedures, documents incidents, and participates in fundraising activities.

Requirements

• High school diploma or GED.
• One to two years of experience working with the public and handling cash.
• Proficiency with standard business software and computer operations.
• Detail orientation and strong organizational and communication skills.
• Ability to relate effectively to diverse groups across social and economic segments of the community.
• Complete YMCA program-specific certifications upon hire.

Responsibilities

• Use knowledge of YMCA programs, facilities, services, software, and memberships to process, update, and complete membership enrollments and program registrations.
• Greet members and staff, determine the purpose of their visit, and direct or escort them to destinations.
• Handle inquiries and complaints from members and prospective members with a friendly, professional demeanor in person and by phone.
• Accept and process cash transactions for YMCA programs, services, and sales, and maintain and reconcile the till drawer each day.
• Provide facility tours upon request, sharing program and facility information and encouraging membership enrollment.
• Build and maintain positive relationships with members, participants, and staff.
• Follow safety, emergency, and child-abuse prevention policies and procedures, and report and document incidents and accidents.
• Participate in annual fundraising campaign events and projects, encouraging staff and members to promote YMCA programs and memberships and contribute donations.

Benefits

• Free individual YMCA membership for employees working fewer than 19 hours per week.
• YMCA program discounts.
• Paid sick time accruing at one hour for every 40 hours worked.
• Up to two hours of Child Watch services per day, per child while the employee is onsite and working.
• Flexible schedules.
• Retirement plan with an 8% employer contribution after two years of service, subject to working at least 1,000 hours in each anniversary year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED