Membership Services Representative - South

YMCA of The Inland Northwest • Spokane, WA

2d • Onsite

About The Position

The Membership Services Representative supports the YMCA of the Inland Northwest’s mission of strengthening community through youth development, healthy living, and social responsibility. The role provides exceptional customer service consistent with YMCA values, policies, and mission, helping ensure visitor satisfaction and member retention through a friendly, courteous, accurate, and efficient service environment.

The representative assists members and visitors with membership enrollment, program registration, questions, facility tours, and transactions. The role also helps maintain positive relationships, follows safety and child abuse prevention policies, documents incidents, and participates in fundraising and promotional activities.

The schedule is 4:45 a.m. to 9:00 a.m., Monday through Friday. Starting pay is $17.13 per hour.

Requirements

• High school diploma or GED.
• One to two years of experience working with the public and handling cash.
• Proficiency with standard business software and computer operations.
• Detail-oriented, with strong organizational and communication skills.
• Complete YMCA program-specific certifications upon hire.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

• Use knowledge of YMCA programs, facilities, services, software, and memberships to process and update membership enrollment and program activity registrations.
• Greet members and staff, determine the purpose of their visit, and direct or escort them to appropriate destinations.
• Maintain a friendly and professional demeanor in person and by phone while responding to inquiries and complaints.
• Accept and process cash transactions for YMCA programs, services, and sales, and maintain and reconcile the till drawer daily.
• Provide facility tours and use knowledge of programs and facilities to inform visitors and encourage membership enrollment.
• Build and maintain effective, positive relationships with members, participants, and staff.
• Follow safety, emergency, and child abuse prevention policies, procedures, and standards.
• Report incidents and accidents and maintain appropriate documentation.
• Participate in annual fundraising campaigns and projects, encouraging staff and members to promote YMCA programs and memberships and collect donations.

Benefits

• Free individual YMCA membership for employees working fewer than 19 hours per week, with YMCA program discounts available.
• Paid sick time accruing at one hour for every 40 hours worked.
• Up to two hours of Child Watch services per day, per child while the employee is on site and working.
• Flexible schedules.
• Retirement plan with an 8% employer contribution after two years of service, subject to working at least 1,000 hours in each anniversary year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED