Membership Sales Representative
About The Position
The Belonging and Well-Being Champion serves as a frontline YMCA ambassador, fostering belonging, health, and connection across membership and wellness experiences. The role combines member engagement and health support with membership sales and service. It welcomes members and guests, connects people with programs and wellness services, supports members’ goals, and helps drive membership growth and retention through relationship-building, outreach, and service. The position supports an inclusive and welcoming environment, conducts member onboarding and wellness consultations, promotes memberships and programs, and assists members with healthy living goals. It also processes memberships, payments, and registrations; follows safety, confidentiality, and risk-management procedures; and participates in staff meetings, training, campaigns, and community outreach.
Requirements
- High school diploma preferred; a bachelor's degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field is also preferred.
- Strong interpersonal and communication skills.
- Ability to inspire others, handle multiple priorities, and collaborate across departments.
- Proficiency in Microsoft Office and member management systems.
- Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
- Ability to perform the essential job functions with or without reasonable accommodations.
- Ability to stand for extended periods and lift up to 20 pounds.
- Auditory and visual ability to observe and respond to situations in fitness and membership areas.
Nice To Haves
- One to two years of experience in membership sales, customer service, or health and wellness coaching.
- Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.
Responsibilities
- Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
- Build relationships with members, understand their goals, and connect them to YMCA programs, wellness services, and community activities.
- Facilitate small-group connections to support belonging and long-term engagement.
- Conduct new-member onboarding sessions and wellness consultations.
- Respond to member inquiries, compliments, and concerns promptly and courteously, resolving issues with care and accountability.
- Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
- Conduct prospective-member interviews, tours, and follow-ups, inviting prospects to join.
- Work toward individual and team membership sales and retention goals.
- Implement grassroots and digital outreach strategies to engage local communities and attract members.
- Conduct member retention calls and exit interviews to strengthen relationships and address participation barriers.
- Encourage members in pursuing health and wellness goals, monitor progress, and connect them to appropriate programs.
- Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
- Monitor fitness-center activity to support safety, cleanliness, and a positive environment.
- Assist with health education initiatives, fitness challenges, and community well-being events.
- Process memberships, payments, and registrations accurately while maintaining data integrity.
- Follow cash-handling procedures and protect confidential member information.
- Follow YMCA policies concerning safety, supervision, mandated reporting, and risk management.
- Participate in staff meetings, trainings, association-wide campaigns, community outreach, and special events.
- Build relationships and partnerships with community leaders, local businesses, and local government.
- Model and enforce the YMCA Code of Conduct and its core values, and demonstrate the Six Pillars of Character.
- Develop and demonstrate Cause Driven Leadership competencies, including mission advancement, collaboration, operational effectiveness, and personal growth.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
