Membership Representative - Woodfin

YMCA of Western North Carolina • Asheville, NC

10d • $13 - $0 • Onsite

About The Position

The Membership Representative is a highly visible, customer-facing role that creates a welcoming environment for YMCA members and prospective members of all backgrounds and abilities. As one of the first points of contact at the facility, the representative provides exceptional service, supports membership sales, and connects people with YMCA programs such as swim lessons, sports, and childcare. The role also helps promote the YMCA’s nonprofit mission and community impact.

Requirements

• Must be at least 16 years old.
• Ability to clearly see, hear, and speak.
• Ability to bend, stand, stoop, and walk.
• Ability to move constantly and quickly to various locations throughout the facility.
• Ability to comprehend and communicate written and verbal instructions.
• Ability to perform all CPR and First Aid skills and/or assist as needed in emergency situations.
• Strong human relations skills and ability to communicate effectively and manage information with peers, staff, and volunteers.
• Working knowledge of computers, or ability to learn within 90 days.

Nice To Haves

• GED or high school diploma.
• Bilingual in English and Spanish.
• At least one year of paid or volunteer work experience related to customer service.
• Familiarity with MS Word, MS Excel, or Daxko.

Responsibilities

• Welcome and greet members and prospective members as they enter the facility.
• Explain the YMCA’s community value as a nonprofit and the benefits of YMCA membership.
• Use Daxko Operations to sell and update memberships and register participants for programs.
• Learn program offerings, pricing, business policies, and procedures, and use Daxko Operations proficiently.
• Provide excellent service to members, guests, and program participants in person and by phone to support member retention.
• Lead engaging, cause-driven tours for prospective members, highlighting the YMCA’s community work and membership value.
• Help maintain a safe environment by enforcing YMCA policies, rules, regulations, and procedures; address unsafe behaviors or conditions; and follow emergency and safety protocols.
• Attend required staff meetings and trainings.
• Perform other duties as assigned.

Benefits

• Free individual membership at all YMCA of WNC locations.
• Discounted membership for household members.
• Discounted program fees, including swim lessons, youth sports, and summer camp.
• Option to start a 403(b) smart savings account on the first day of employment and begin eligibility for the YMCA retirement plan.
• Professional development opportunities through local and Y-USA trainings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed