Membership Representative 1

Eugene Family Ymca•Eugene, OR

8d•Onsite

About The Position

The Membership Representative 1 is an entry step on a career pathway supported by in-depth training and development opportunities. Employees may progress to Membership Representative 2, Membership Representative 3, and other roles as positions become available, earning career skills and increased compensation as they achieve milestones. At the Eugene Family YMCA, this front-facing member service role is stationed at a Welcome Center at either the Don Stathos Campus or the Tennis & Pickleball Center. The representative helps create a supportive, positive, and welcoming atmosphere for members, guests, and program participants, serving as a first point of contact in person, by phone, and by email. The position supports the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility. The role is classified as non-exempt, reports to the Welcome Center Manager, and works opening shifts from 4:30 a.m. to 1:00 p.m. The representative provides membership and program information, assists with registrations and sales, handles transactions, supports facility operations and security, and helps maintain a clean and inclusive environment. The position requires regular use of a computer and phone or smart device, extended periods of standing, movement throughout the facility, and occasional lifting or moving of 25–60 pounds.

Requirements

Excellent interpersonal and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Ability to use a computer for extended periods and communicate using a computer and phone or smart device.
Ability to stand for extended periods, move around the work environment, and quickly tour and move through the YMCA, including stairways.
Ability to sit and reach when performing essential job functions.
Ability to occasionally lift and/or move 25–60 pounds.
Ability to meet the physical demands of the position, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Previous customer service, sales, or related experience.
Intermediate-level expertise with computers and software systems, including Microsoft Office applications or databases.
Previous experience working at a YMCA.
Verbal Spanish language skills.

Responsibilities

Provide exceptional customer service to members, guests, and program participants in person and by phone, supporting satisfaction and retention.
Maintain cleanliness and help organize the Welcome Center, Tennis & Pickleball Center office, and other assigned areas.
Welcome, connect with, and support members and guests, and invite them to participate in the YMCA experience.
Foster a positive, safe, and inclusive work environment while following YMCA policies and values.
Build positive relationships with YMCA volunteers and promote volunteer opportunities.
Arrive with enough time to report for scheduled shifts, accurately record time-in and time-out punches, and fulfill scheduled commitments.
Notify a supervisor promptly and personally when unable to meet a shift commitment, and arrange substitute coverage when needed.
Open or close facilities as scheduled, completing checklists and following standard operating procedures.
Support complimentary coffee service by grinding and brewing coffee and restocking supplies.
Complete new-member postcards as assigned by the Manager on Duty.
Provide accurate membership information, including membership features, benefits, pricing, and payment options, and information about YMCA programs and activities.
Sell memberships and programs in response to inquiries, phone calls, and walk-in questions, seeking senior staff assistance for detailed or complex information as needed.
Use DAXKO, FamilyWorks, and CourtReserve for membership and program registration and management.
Perform basic data entry and proof work for accuracy.
Manage a cash box, complete shift close-outs, handle cash, and sell goods and services such as towels, tennis and pickleballs, merchandise, and fees.
Communicate account billing issues, refund requests, and financial aid information to supervisors for resolution.
Monitor facility use and security through periodic walk-throughs, and alert senior staff to rule violations, behavioral incidents, safety concerns, or cleanliness issues.
Gather, wash, dry, fold, and distribute laundry.
Screen adults entering the facility against the National Sex Offender database.
Ensure accurate check-in of members and guests, and promptly inform senior staff about unusual situations or unresolved issues.
Participate in required staff meetings and training.
Assist other staff and participate in special events as needed.
Perform other duties as assigned.