Membership Consultant 1

Oregon Health & Science University•Portland, OR

About The Position

The Membership Consultant executes daily sales activities, including prospect tracking and membership sales, to meet monthly targets for new and retained members. The role also supports attrition goals and daily operations. Responsibilities include selling memberships, developing and following up on leads, touring prospects, enrolling members, and facilitating new-member processes. The consultant addresses member issues, supports satisfaction, and provides excellent customer service; conducts sales events and marketing promotions; and works with clinics, providers, and the medical membership coordinator to promote the medical exercise program (MEP). The role also develops corporate membership sales and works at the Front Desk across a variety of shifts. Additional duties include supporting student onboarding and other membership services, responding to emergencies, and completing other assigned duties and projects. The schedule includes days, evenings, weekends, and holidays. OHSU describes itself as Oregon’s only public academic health center and Portland’s largest employer, offering opportunities to learn and advance across hospitals and clinics in Oregon and Southwest Washington. OHSU welcomes people of diverse backgrounds and is striving to build an anti-racist, multicultural institution. Applicants may contact [email protected] to request reasonable accommodation.

Requirements

One year of experience in the fitness industry.
Proven ability to close sales.
Extremely well-organized.
Exceptional customer service skills and outstanding people skills.
Strong communication skills, including the ability to communicate with members and staff in a courteous, friendly, and professional manner.
Ability to maintain confidentiality of members and their files in compliance with HIPAA.
CPR/AED certification.

Nice To Haves

Bachelor of Science or Bachelor of Arts in business, marketing, exercise sciences, or a related field.
One year of public-contact experience, such as Public Service Representative, salesperson, or receptionist, including answering questions and providing information.
One or more years of experience in an upscale fitness and spa environment.
Demonstrated success in membership sales.
Experience in grassroots marketing.
Experience delivering continuous quality improvement or member satisfaction programming.
Three or more years of experience in an upscale fitness and spa environment.

Responsibilities

Conduct membership sales for all membership types.
Develop leads through cold calls, walk-ins, networking, referrals, and events.
Tour prospects, follow up with prospects, enroll members, and facilitate new-member processes.
Meet monthly membership targets and assist with attrition goals.
Resolve member issues, increase member satisfaction, and provide excellent customer service.
Execute sales events and marketing and promotional activities for the Center.
Work with clinics, providers, and the medical membership coordinator to promote and sell the medical exercise program (MEP).
Develop corporate membership sales through cold calling, networking, and setting appointments for MEP and corporate memberships.
Reach MEP and corporate membership targets.
Know, follow, and implement policies and procedures relating to membership and the Front Desk.
Work at the Front Desk for a variety of shifts.
Support student onboarding and other membership services.
Respond to emergencies.
Perform other duties and projects as assigned.