Membership Consultant

ArchWell Health•Aurora, CO

About The Position

ArchWell Health is an innovative healthcare provider serving seniors through accessible neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals responsible for growing the patient base in the communities ArchWell Health serves. They connect seniors who may benefit from care with ArchWell Health’s medical centers through direct engagement, community events, and partnerships with referral sources. The role combines B2C and B2B sales with community engagement, problem-solving, and organizational skills. Prior experience in Medicare Advantage sales or working with seniors is helpful but not required. The position involves engaging seniors and community partners locally, coordinating outreach and enrollment, and supporting patients through and beyond their first appointment. Travel outside the local market is very limited, under 10%.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.
Ability to travel very limited distances outside the local market, under 10%.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO/benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Prior experience in Medicare Advantage sales or working with seniors.

Responsibilities

Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers so prospective patients enroll in an accepted health plan and are assigned to ArchWell Health in a timely manner.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospects, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar identifying community access points and tabletop venues.
Create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment.
Maintain relationships with enrolled patients to positively affect retention.
Help address and resolve customer complaints and issues.