Membership Consultant

ArchWell Health • St. Louis, MO

4d

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and wellness-focused communities. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities served. They reach seniors who may benefit from care, explain ArchWell Health’s mission and value, and help prospective patients join its medical centers. The role combines business-to-consumer and business-to-business sales with community engagement, problem solving, and organization. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

Requirements

• High school diploma or GED required.
• At least 1 year of sales or community relations experience required.
• Valid driver's license required.

Nice To Haves

• Bachelor’s degree is helpful.
• 2 or more years of sales or community relations experience preferred.
• Experience with a health plan, FMO or benefits broker, or healthcare provider preferred.
• Experience working with or selling to seniors or medically underserved communities preferred.
• Medicare Advantage sales experience or experience working with seniors is helpful.

Responsibilities

• Drive new patient enrollment year-round through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
• Plan, coordinate, and execute local community and clinic events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
• Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals or patient assignments to ArchWell Health.
• Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
• Coordinate with health plan agents and brokers so prospective patients enroll in an accepted health plan and are assigned to ArchWell Health promptly.
• Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
• Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
• Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help address and resolve customer complaints and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED