Membership Consultant

ArchWell Health • Phoenix, AZ

2d

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and a wellness-focused community. Membership Consultants serve as outside healthcare sales professionals and community representatives, growing the patient base and helping seniors access care. They engage seniors directly, organize community events, and build referral partnerships, combining B2C and B2B sales skills with community engagement, problem-solving, and organizational abilities. Experience in Medicare Advantage sales or working with seniors is helpful but not required.

Requirements

• High school diploma or GED.
• At least 1 year of sales or community relations experience.
• Valid driver’s license.
• Travel outside the local market is very limited, under 10%.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of sales or community relations experience.
• Experience with a health plan, FMO/benefits broker, or healthcare provider.
• Experience working with or selling to seniors or medically underserved communities.
• Experience in Medicare Advantage sales or working with seniors.

Responsibilities

• Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
• Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
• Cultivate relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
• Partner with Community Relations on initiatives with community officials and influencers, businesses, and public health programs that support patient growth.
• Coordinate with health plan agents and brokers to help prospective patients enroll in an accepted health plan and be assigned to ArchWell Health in a timely manner.
• Use sales and marketing tools such as Salesforce to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
• Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives in target sub-markets and channels.
• Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help address and resolve customer complaints and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED