Membership Consultant

ArchWell Health•St. Louis, MO

13d

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities ArchWell Health serves. They connect seniors with the medical care they need through individual outreach, community events, and partnerships with patient referral sources. The role combines B2C and B2B sales with community engagement, problem solving, and organizational skills. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver's license.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO or benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Prior Medicare Advantage sales experience or experience working with seniors.

Responsibilities

Drive year-round new patient enrollment by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute community and center-based events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers to ensure prospective patients enroll in an accepted health plan and are assigned to ArchWell Health in a timely manner.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.