Membership Consultant

ArchWell Health•Aurora, CO

13d•$75,000 - $100,000

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of senior members through neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals responsible for growing the patient base in the communities ArchWell Health serves. They connect seniors who may benefit from care with the medical centers through individual outreach, community events, and referral partnerships. The position combines B2C and B2B sales with community engagement, problem solving, and organizational skills. Consultants engage with seniors and community partners, organize outreach events, coordinate enrollment with health plan agents and brokers, and use sales and marketing tools to manage prospective-patient information and sales interactions. They also support patients through and beyond their first appointment, maintain relationships to positively impact retention, and help address customer issues. Travel outside the local market is very limited, under 10%. The typical base salary is $55,000. Base salary plus uncapped monthly commissions typically produces first-year earnings of $75,000–$90,000, with potential for top performers to earn over $100,000.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.
Ability to perform limited travel outside the local market, under 10%.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO/benefits broker, or provider.
Experience working with or selling to seniors or medically underserved communities.
Prior Medicare Advantage sales experience or experience working with seniors is helpful but not required.

Responsibilities

Drive year-round new patient enrollment by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to promote ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local community and clinic events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Cultivate relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner.
Use sales and marketing tools, such as Salesforce, to identify and cultivate patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar reflecting community access points and tabletop venues; create penetration plans and initiatives in target sub-markets and channels.
Engage with new patients through and beyond their first appointment, maintain relationships to support retention, and help address and resolve customer complaints and issues.