Membership Consultant

ArchWell Health•Fort Myers, FL

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through neighborhood clinics that offer accessible, respectful, wellness-focused care. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities ArchWell Health serves. They help seniors who could benefit from its medical care learn about and join its medical centers, using direct engagement, community events, and referral partnerships. The role combines B2C and B2B sales with community engagement, problem solving, and organization. Consultants engage seniors and community partners, coordinate local events, and support prospective patients through health-plan enrollment and assignment to ArchWell Health. They also stay involved with new and enrolled patients to support their experience, address issues, and promote retention. Travel is very limited and restricted to the local market, under 10%.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO or benefits broker, or healthcare provider.
Experience working with or selling to the senior community or medically underserved populations.
Experience in Medicare Advantage sales or working with seniors.

Responsibilities

Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Cultivate relationships with health-plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health-plan agents and brokers so prospective patients enroll in an accepted health plan and are assigned to ArchWell Health in a timely manner.
Use sales and marketing tools such as Salesforce to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment.
Maintain relationships with enrolled patients to positively impact retention, and help address and resolve customer complaints and issues.