Membership Consultant

ArchWell Health • Fort Myers, FL

3d

About The Position

ArchWell Health is an innovative healthcare provider serving seniors through neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities ArchWell Health serves. They help seniors access medical care through direct engagement, community events, and partnerships with referral sources. The role combines B2C and B2B sales with community engagement, problem solving, and organizational skills. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

The position requires very limited travel outside the local market (under 10%).

Requirements

• High school diploma or GED required.
• At least 1 year of sales or community relations experience required.
• Valid driver’s license required.

Nice To Haves

• Bachelor’s degree is helpful.
• 2 or more years of sales or community relations experience preferred.
• Experience with a health plan, FMO/benefits broker, or healthcare provider preferred.
• Experience working with or selling to seniors or medically underserved communities preferred.
• Prior Medicare Advantage sales experience or experience working with seniors is helpful.

Responsibilities

• Drive year-round new patient enrollment by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
• Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
• Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
• Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
• Coordinate with health plan agents and brokers to help prospective patients enroll in an accepted health plan and be assigned to ArchWell Health promptly.
• Use sales and marketing tools, including Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
• Provide a monthly activity calendar showing community access points and tabletop venues; create penetration plans and initiatives for target sub-markets and channels.
• Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help address and resolve customer complaints and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED