Membership Consultant

ArchWell Health • Tulsa, OK

3d

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of seniors through neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities ArchWell Health serves and help seniors access its medical care. The role combines B2C and B2B sales with community engagement, problem solving, and organization. Consultants reach seniors directly, organize events, develop referral partnerships, and support prospective patients in joining ArchWell Health medical centers. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

Requirements

• High school diploma or GED.
• At least 1 year of sales or community relations experience.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of sales or community relations experience.
• Experience with a health plan, FMO or benefits broker, or provider.
• Experience working with or selling to seniors or medically underserved communities.
• Experience in Medicare Advantage sales or working with seniors.

Responsibilities

• Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
• Plan, coordinate, and execute local community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
• Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
• Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
• Coordinate with health plan agents and brokers so prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health promptly.
• Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
• Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target submarkets and channels.
• Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help address and resolve customer complaints and issues.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED