Membership Consultant

ArchWell Health•Cleveland, OH

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals and primary advocates for ArchWell Health, responsible for growing the patient base in the communities served. They help seniors access care through direct engagement, community events, and partnerships with patient referral sources. The role combines B2C and B2B sales with community engagement, problem solving, and organizational skills. Prior Medicare Advantage sales or experience working with seniors is helpful but not required. The position involves very limited travel outside the local market, under 10%.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO or benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Experience in Medicare Advantage sales or working with seniors.

Responsibilities

Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet with individual seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Cultivate relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
Partner with ArchWell Health Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health promptly.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar reflecting community access points and tabletop venues.
Create penetration plans and initiatives in target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.