Membership Consultant

ArchWell Health • St. Louis, MO

7d

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of seniors through accessible neighborhood clinics and a wellness-focused community. Membership Consultants are outside healthcare sales professionals who grow the patient base in the communities ArchWell Health serves. They reach and assist seniors who may benefit from its medical care, regardless of economic means, through individual outreach, community events, and partnerships with patient referral sources. The role combines B2C and B2B sales with community engagement, problem solving, and organizational skills. Prior Medicare Advantage sales experience or experience working with seniors is helpful but not required.

Requirements

• High school diploma or GED.
• At least 1 year of sales or community relations experience.
• Valid driver's license.

Nice To Haves

• Bachelor's degree.
• 2 or more years of sales or community relations experience.
• Experience with a health plan, FMO/benefits broker, or healthcare provider.
• Experience working with or selling to seniors or medically underserved communities.
• Prior Medicare Advantage sales experience or experience working with seniors.

Responsibilities

• Drive year-round new patient enrollment by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain the ArchWell Health mission and value proposition.
• Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
• Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred provider for referrals or patient assignments.
• Partner with Community Relations on initiatives with community officials and influencers, businesses, and public health programs that appropriately support patient growth.
• Coordinate with health plan agents and brokers so prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner.
• Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
• Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
• Engage new patients through and beyond their first appointment and maintain relationships with enrolled patients to positively impact retention.
• Help address and resolve customer complaints and issues.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED