Membership Growth Consultant-1

ChenMed•Whitehall, OH

1d•$38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with senior citizens, local community partners, and senior-focused businesses to enroll new patients at ChenMed. This is the first tier in ChenMed’s MGC Success Plan and growth career path. The consultant develops skills in arranging and coordinating sales events and creating engaging, cost-effective ways to support senior participation and satisfaction, encourage referrals, and grow membership. The role also involves communicating the ChenMed/JenCare value proposition at community events. The position focuses on community-based outreach to medically underserved, Medicare-eligible seniors aged 55 and older. The consultant meets with individuals and groups in homes, workplaces, houses of worship, senior centers, and senior living communities; builds referral partnerships; plans local events; and uses sales and marketing tools to manage leads and support enrollment. The role also supports patients after enrollment, helping maintain relationships and address customer concerns. Work is primarily conducted off ChenMed premises and requires local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience required.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Current, valid driver’s license that can be maintained.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
High business acumen and acuity.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
Strong written and verbal communication skills, including a clear and confident speaking voice and the ability to communicate through letters, outbound calls, one-on-one meetings, and group presentations.
Flexibility and creativity when working with customers; positive, warm, and gentle approach with seniors and caregivers; motivation and persuasiveness to close sales without appearing pushy.
Good keyboarding skills and ability to accurately type at a significant rate.
Fluency in spoken and written English.
Ability to exercise independent judgment.
High school-level education or equivalent; additional formal education, training, and experience may be considered in lieu of education on a year-for-year basis.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
Meet with individual seniors and groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute community events, including information tables, health fairs, and physician talks, to reach prospective patients.
Develop relationships with health plan and independent insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
Schedule one-on-one sales meetings and build referral relationships with plan agents, independent brokers, and senior community members; respond to customer requests with solutions.
Manage event vendors and negotiate venue contracts.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use sales and marketing tools to identify opportunities and engage new customers; maintain client records and document interactions in the CRM system, including Salesforce, and manage leads effectively.
Create monthly activity calendars showing community access points and new tabletop venues, and develop penetration plans for target markets and channels.
Re-engage dormant customers using sales tools and marketing campaigns.
Educate prospective patients about ChenMed’s value proposition and healthcare model, deliver presentations to large audiences, and drive new member growth.
Develop distribution channels to support patient enrollment and use sales tools to improve efficiency and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, with supervision; develop and execute partner strategies and plans.
Engage new patients through and after their first appointment, maintain relationships with enrolled patients to support retention, and help address and resolve customer complaints and issues.
Perform other related duties as assigned.