Membership Growth Consultant

ChenMed•Columbus, OH

22h•$38,509 - $55,013•Hybrid

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership growth by developing relationships with seniors, local community partners, and senior-focused businesses. This is the first of three tiers in ChenMed’s MGC Success Plan and growth career path. The role develops skills in planning and executing sales events, engaging seniors, and communicating the ChenMed/JenCare value proposition at community events. The MGC builds direct-to-senior and business-to-business partnerships, connects prospective patients with ChenMed/JenCare Medical Centers, and supports enrollment and retention. The role involves community outreach, presentations, relationship management, customer follow-up, and use of sales and CRM tools. Work is primarily conducted off ChenMed premises and may require local, regional, and nationwide travel up to 75%.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience.
High business acumen and strong organizational skills, including the ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Detail-oriented and proficient in Microsoft Office, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal and problem-solving skills, with patience and the ability to engage customers in conversation.
Excellent written and verbal communication skills, including a clear, confident speaking voice and the ability to communicate one-on-one and in group presentations.
Flexible and creative approach to customer interactions, positive attitude, warm and gentle disposition, and ability to persuade and close sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%; work is primarily conducted off ChenMed premises.
Ability to exercise independent judgment.
Current, valid driver’s license that must be maintained.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field; additional combinations of formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Bilingual ability.

Responsibilities

Build and cultivate relationships with seniors and business partners to generate new patient opportunities year-round.
Meet with individuals and groups in homes, workplaces, houses of worship, senior centers, or senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and physician talks.
Develop relationships with health plan and insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
Schedule sales meetings and referral relationships, respond to customer requests, and manage event vendors and venue contract negotiations.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify prospects and solutions, maintain client information in the CRM, document interactions, and manage leads.
Create monthly activity calendars, identify community access points and tabletop venues, and develop penetration plans for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate potential patients about ChenMed’s value proposition and healthcare model, deliver presentations to large audiences, and support new member growth.
Develop distribution channels and use sales tools to support enrollment and collect relevant data.
Work with sales leadership to improve engagement with distributors, vendors, and community partners.
Develop broker and partner strategies and plans, building relationships with supervision.
Engage with new patients through and beyond their first appointment, maintain relationships to support retention, and help address customer complaints and issues.
Perform other related duties as assigned.