Membership Growth Consultant

ChenMed • Prairie Township, OH

21h • $38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and new memberships by building productive relationships with seniors, community partners, and senior-focused businesses. This is the first tier in ChenMed’s MGC Success Plan and growth career path. The role develops skills in organizing sales events, encouraging senior participation and satisfaction, generating referrals, and communicating the ChenMed/JenCare value proposition at community events. The position is primarily conducted off ChenMed premises and requires local, regional, and nationwide travel of up to 75%.

Requirements

• High school diploma or GED required.
• At least 2 years of successful sales experience required.
• Demonstrated knowledge of negotiation, probing, closing, and objection-handling skills.
• Strong business acumen and organizational skills, including the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
• Excellent interpersonal, problem-solving, written, and verbal communication skills, including the ability to communicate with individuals and groups and engage customers in conversation.
• Ability to be flexible and creative with customers, maintain a positive and warm manner, and persuade and close sales without being perceived as pushy.
• Good keyboarding skills and ability to accurately enter substantial information while working with customers by telephone.
• Fluency in spoken and written English.
• Ability and willingness to travel locally, regionally, and nationwide up to 75%; work is primarily conducted off ChenMed premises.
• Ability to exercise independent judgment.
• Possession and maintenance of a current, valid driver’s license.

Nice To Haves

• Bachelor’s degree in Marketing, Business Administration, or a related field, or an equivalent year-for-year combination of additional formal education, training, and experience.
• Experience working with seniors and a general understanding of Medicare Advantage.
• At least 2 years of business-to-business experience or equivalent management experience.
• Relevant sales experience establishing and maintaining relationships with business or vendor partners.
• Experience in telesales and entering sales data into a computer while speaking with a customer.
• Bilingual ability.

Responsibilities

• Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
• Meet with individual seniors and groups in homes, workplaces, houses of worship, senior centers, and living communities to explain the ChenMed value proposition.
• Plan, coordinate, and execute community events such as information tables, health fairs, and physician talks.
• Develop relationships with health plan and independent insurance agents, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ChenMed/JenCare Medical Centers.
• Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
• Schedule one-on-one sales meetings and referral relationships, respond to customer requests, manage event vendors, and negotiate venue contracts.
• Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
• Use sales and marketing tools to identify opportunities and sell to new customers; maintain client information and document interactions in the CRM system.
• Prepare monthly activity calendars showing community access points and new tabletop venues, and develop penetration plans for target markets and channels.
• Re-engage dormant customers through sales tools and marketing campaigns.
• Educate prospective patients about ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and support new member growth.
• Develop distribution channels and use available sales tools to support enrollment and collect relevant data.
• Work with sales leadership to improve engagement with distributors, vendors, and community partners.
• Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors; develop and execute partner strategies and plans under supervision.
• Engage with new patients through and after their first appointment, maintain relationships to support retention, and help address customer complaints and issues.
• Perform other related duties as assigned.

Benefits

• Great compensation and comprehensive benefits; specific benefit offerings are not detailed in the posting.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED