Membership Growth Consultant

ChenMed • North Lauderdale, FL

22h • $38,509 - $55,013 • Hybrid

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and new patient membership by building productive relationships with seniors, community partners, and senior-focused businesses. The position is the first of three tiers in ChenMed’s MGC Success Plan and growth career path. The consultant learns to arrange and deliver sales events, develop cost-effective ways to encourage senior participation and satisfaction, generate referrals from satisfied patients, and communicate the ChenMed/JenCare value proposition at community events. The role primarily takes place off ChenMed premises and involves local, regional, and nationwide travel of up to 75%.

Requirements

• High school diploma or GED required.
• At least 2 years of successful sales experience required.
• Relevant sales experience establishing and maintaining relationships with business or vendor partners.
• Experience in telesales, including entering sales data into a computer while speaking with a customer.
• Current, valid driver’s license that can be maintained.
• High business acumen and acuity.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Knowledge of negotiation, probing, closing, and objection-handling skills.
• Proficiency with Microsoft Office applications, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
• Excellent interpersonal and problem-solving skills, with patience and the ability to engage customers in conversation.
• Strong written and verbal communication skills, including clear speaking, customer rapport, sales letters, outbound calls, meetings, and group presentations.
• Flexibility and creativity in customer interactions, a positive and warm manner, and the ability to persuade and close sales without being perceived as pushy.
• Good keyboarding skills and ability to type accurately at a significant speed.
• Fluency in spoken and written English.
• Ability and willingness to travel locally, regionally, and nationwide up to 75%.
• Ability to exercise independent judgment.

Nice To Haves

• Bachelor’s degree in Marketing, Business Administration, or a related field; additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
• Experience working with seniors.
• General understanding of Medicare Advantage.
• At least 2 years of business-to-business experience or equivalent management experience.
• Bilingual ability.

Responsibilities

• Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities year-round.
• Meet with seniors and groups in homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
• Plan, coordinate, and execute local community events, such as information tables, health fairs, and physician talks, to reach medically underserved, Medicare-eligible seniors aged 55 and older.
• Cultivate relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ChenMed/JenCare Medical Centers.
• Partner with community officials, businesses, and senior outreach programs to develop initiatives that drive appropriate patient growth.
• Schedule one-on-one sales meetings and referral relationships with plan agents, independent brokers, and senior community members, and respond to customer requests.
• Manage event vendors and negotiate contracts with event venues.
• Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
• Use marketing and sales tools to identify and sell solutions to new customers; maintain client information and document interactions in the designated CRM, including Salesforce, and manage leads effectively.
• Create monthly activity calendars showing community access points and new tabletop venues, and develop penetration plans and initiatives for target markets and channels.
• Re-engage dormant customers through sales tools and marketing campaigns.
• Educate potential patients about ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and drive new member growth.
• Develop distribution channels to support patient enrollment and use sales tools to work efficiently and collect relevant data.
• Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
• Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, with supervision, and develop and execute partner strategies and plans.
• Engage new patients through and beyond their first appointment, maintain relationships to support retention, and help address and resolve customer complaints and issues.
• Perform other related duties as assigned.

Benefits

• Great compensation and comprehensive benefits are mentioned; specific benefits are not listed in the posting.
• Career development and advancement opportunities.
• Work-life balance.
• The position may be eligible for bonuses or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED