Membership Growth Consultant

ChenMed•Philadelphia, PA

4d•$38,509 - $55,013•Onsite

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and memberships by developing productive relationships with seniors, local community partners, and senior-focused businesses. The role promotes the ChenMed/JenCare value proposition at community events and supports membership growth through new-patient referrals and enrollment. The MGC plans and coordinates community events, develops cost-effective ways to encourage senior participation and satisfaction, and maintains relationships with prospective and enrolled patients to support retention. The position is primarily conducted off ChenMed premises and requires willingness to travel locally, regionally, and nationwide up to 75%. The MGC uses sales and marketing tools, including a customer relationship management (CRM) system, to manage leads, document client interactions, and support growth strategies. The role also involves coordinating with sales leadership, community partners, vendors, insurance agents, and brokers.

Requirements

At least 4 years of successful sales experience.
Bachelor's degree in Marketing, Business Administration, or a related field, or an equivalent year-for-year combination of additional formal education, training, and experience.
High business acumen and strong organizational skills, including the ability to manage multiple priorities in a fast-paced environment.
Knowledge and expertise in negotiation, probing, closing, and handling objections.
Detail-oriented and proficient in Microsoft Office, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Excellent written and verbal communication skills, including the ability to write pitch letters, make outbound calls, conduct one-on-one meetings, and deliver group presentations.
Positive attitude and a warm, gentle disposition when engaging prospective patients and caregivers; ability to close sales without being perceived as pushy.
Fluent in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to use and exercise independent judgment.
Valid Class C or D driver's license, or state equivalent, issued by the state of current employment.

Nice To Haves

Bilingual ability.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 3 years of business-to-business experience or equivalent management experience (preferred).
Relevant sales experience establishing and maintaining relationships with business or vendor partners.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
Meet with individual seniors and groups in homes, workplaces, houses of worship, senior centers, and senior living communities to present the ChenMed value proposition.
Plan, coordinate, and execute community events, such as information tables, health fairs, and health talks, to reach medically underserved Medicare-eligible seniors aged 55 and older.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to create initiatives that support new patient growth.
Schedule sales meetings and referral relationships with plan agents, independent brokers, and senior communities; address immediate customer requests and manage event vendors and venue contract negotiations.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify solutions and enroll new customers; maintain client information and document interactions in the designated CRM tool, including Salesforce.
Create monthly activity calendars showing community access points and new tabletop venues; develop penetration plans and initiatives for target markets and channels.
Re-engage dormant customers using sales tools and marketing campaigns.
Educate prospective patients about the ChenMed value proposition and healthcare model, deliver prescribed presentations to large audiences, and develop distribution channels that support enrollment growth.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Develop and execute strategies and plans for brokers and partners, while building trusting relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors.
Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help resolve customer complaints and issues.
Perform other related duties as assigned.