Membership Growth Specialist

7e15729e-2e47-4f2a-8ad7-e40b03b8f4d6•Orlando, FL

2d•$45,000 - $55,000

About The Position

Community Medical Group is seeking an energetic, relationship-driven, and community-focused Membership Growth Specialist to join its Business Development team. The specialist will help expand the organization's community presence by building relationships with seniors, community organizations, healthcare partners, and referral sources. The role involves educating prospective patients about healthcare options and driving membership growth through outreach and engagement initiatives. The position also supports patient retention and satisfaction by maintaining relationships with newly enrolled patients and helping address their concerns.

Requirements

High school diploma or GED required.
Minimum of two years of successful sales experience required.
Experience developing and maintaining partnerships with community organizations and referral sources.
Proficiency with Microsoft Office applications and CRM platforms such as Salesforce.
Strong presentation, networking, and public speaking skills.
Excellent negotiation, relationship-building, and customer engagement abilities.
Strong organizational skills and ability to manage multiple priorities and events simultaneously.
Ability to work independently while achieving outreach and membership growth goals.
Valid driver's license and ability to travel locally within the community required.
Strong problem-solving skills and a customer-focused mindset.

Nice To Haves

Bachelor's degree in Marketing, Business Administration, or a related field.
Experience working with seniors, Medicare populations, or healthcare services.
Business-to-business sales, relationship management, or community outreach experience.
Bilingual skills.

Responsibilities

Build and maintain relationships with seniors, community organizations, healthcare partners, and local businesses to generate new patient opportunities.
Conduct outreach in senior centers, community events, health fairs, places of worship, residential communities, and other community settings.
Promote and communicate Community Medical Group's value proposition to prospective patients and caregivers.
Plan, coordinate, and participate in community outreach events, educational presentations, and membership growth initiatives.
Develop relationships with health plan agents, brokers, social workers, case managers, senior housing managers, and community partners.
Schedule and conduct one-on-one meetings with prospective patients and referral sources.
Collaborate with community organizations and outreach programs to increase awareness and membership growth.
Ensure agents and brokers are engaged in community events to support patient enrollment efforts.
Use Salesforce CRM and other sales tools to track leads, document interactions, and monitor opportunities.
Maintain accurate records of sales activities, outreach efforts, and community engagement initiatives.
Prepare activity calendars and develop strategic plans for target communities and growth markets.
Support marketing campaigns and re-engagement efforts to reconnect with inactive or dormant patients.
Deliver presentations to large and small audiences about Community Medical Group services and healthcare programs.
Develop and strengthen referral networks and distribution channels that support enrollment growth.
Build long-term relationships with newly enrolled patients to support retention and satisfaction.
Address patient concerns and help resolve issues professionally and in a timely manner.
Partner with leadership to improve outreach strategies and community engagement effectiveness.
Perform additional duties as assigned.