Membership Growth Consultant

ChenMed•Miami Gardens, FL

21h•$38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and senior-focused businesses. The role helps enroll new patients at ChenMed and is the first tier in the company’s MGC Success Plan and growth career path. The consultant develops skills in arranging, designing, and coordinating sales events and cost-effective activities that encourage senior participation and satisfaction. The role communicates the ChenMed/JenCare value proposition at community events and helps grow membership through referrals from satisfied patients. The position is primarily conducted off ChenMed premises and requires local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience required.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Possession and maintenance of a current, valid driver’s license.
High business acumen and acuity.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency in Microsoft Office applications, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
Excellent written and verbal communication skills, including the ability to deliver calls, letters, one-on-one meetings, and group presentations with a clear, confident speaking voice and friendly rapport.
Flexibility and creativity in working with customers; positive attitude and a warm, gentle disposition when engaging seniors and caregivers; ability to persuade and close sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type at a significant speed.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to exercise independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field; additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities year-round.
Meet with seniors and groups in homes, workplaces, houses of worship, senior centers, and living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and educational talks to reach medically underserved, Medicare-eligible seniors aged 55 and older.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
Schedule one-on-one sales meetings and referral relationships with plan agents, independent brokers, and the senior community, and respond to customer requests.
Manage event vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify opportunities and sell to new customers; maintain client information and document interactions in the designated CRM system, such as Salesforce, to manage leads.
Create monthly activity calendars reflecting community access points and new tabletop venues, and develop penetration plans for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate potential patients on ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and drive new member growth.
Develop distribution channels that support patient enrollment and use sales tools to improve efficiency and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, with supervision; develop and execute partner strategies and plans.
Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help resolve customer complaints and issues.
Perform other related duties as assigned.