Membership Growth Consultant

ChenMed • New Orleans, LA

4d • $38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and senior-focused businesses. The role helps enroll new patients in ChenMed and is the first tier of the MGC Success Plan and growth career path. The consultant develops skills in planning and coordinating sales events, encouraging senior participation and satisfaction, generating referrals from satisfied patients, and communicating the ChenMed/JenCare value proposition at community events.

The position develops community and business partnerships, engages prospective patients through in-person meetings and events, and uses sales and marketing tools to support new patient enrollment. It also maintains relationships with enrolled patients to support retention, addresses customer concerns, and works with sales leadership, brokers, vendors, and community partners. Work is primarily conducted off ChenMed premises, with local, regional, and nationwide travel of up to 75%.

Requirements

• High school diploma or GED required.
• At least 2 years of successful sales experience required.
• Experience establishing and maintaining relationships with business or vendor partners.
• Experience in telesales, including entering sales data into a computer while speaking with a customer.
• Current, valid driver's license that must be maintained.
• High business acumen and acuity.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced work environment.
• Knowledge of negotiation, probing, closing, and objection-handling skills.
• Proficiency in Microsoft Office applications, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
• Strong interpersonal and problem-solving skills, including patience and ability to engage customers in conversation.
• Excellent written and verbal communication, including confident speaking and effective one-on-one and group presentations.
• Flexibility and creativity in customer interactions; positive, warm, and gentle manner with seniors and caregivers; persuasive and motivated to sell without being perceived as pushy.
• Good keyboarding skills and ability to type accurately at a significant rate.
• Fluency in spoken and written English.
• Ability and willingness to travel locally, regionally, and nationwide up to 75%.
• Ability to exercise independent judgment.

Nice To Haves

• Bachelor's degree in Marketing, Business Administration, or a related field; alternatively, additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
• Experience working with seniors.
• General understanding of Medicare Advantage.
• At least 2 years of business-to-business experience or equivalent management experience.
• Bilingual ability.

Responsibilities

• Build direct-to-senior and business-to-business partnerships to generate new patient opportunities year-round.
• Meet with individuals and groups in homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
• Plan, coordinate, and execute local community events such as information tables, health fairs, and educational talks.
• Develop relationships with health plan and insurance agents, social workers, case workers, senior housing managers, senior centers, and related community providers to support patient referrals.
• Partner with community officials, businesses, and senior outreach programs to develop initiatives that drive appropriate new patient growth.
• Schedule sales meetings and referral relationships with plan agents, independent brokers, and senior community members; respond to immediate customer requests.
• Manage event-related vendors and negotiate contracts with event venues.
• Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
• Use sales and marketing tools to identify and attract new customers; maintain client information and document interactions in the designated CRM system, such as Salesforce.
• Prepare monthly activity calendars showing community access points and new tabletop venues, and create penetration plans for target markets and channels.
• Re-engage dormant customers through sales tools and marketing campaigns.
• Educate potential patients on ChenMed's value proposition and healthcare model, including delivering presentations to large audiences.
• Develop distribution channels and use sales tools to support new patient enrollment and collect relevant data.
• Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
• Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, and develop broker and partner strategies with supervision.
• Engage new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
• Help address and resolve customer complaints and issues as needed.
• Perform other related duties as assigned.

Benefits

• Great compensation and comprehensive benefits are mentioned; details are provided through the employee benefits link.
• Career development and advancement opportunities.
• Work-life balance.
• The position may be eligible for bonuses or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED