Membership Growth Consultant

ChenMed•Naperville, IL

5d•$38,509 - $55,013•Hybrid

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and senior-focused businesses. The role helps enroll new patients in ChenMed and is the first tier in ChenMed’s MGC Success Plan and growth career path. The consultant develops skills in arranging and coordinating sales events and creating engaging, cost-effective ways to encourage senior participation and satisfaction. The role communicates the ChenMed/JenCare value proposition at community events and supports membership growth through referrals from satisfied patients. It is primarily conducted outside ChenMed premises and requires local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience required.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Current, valid driver’s license that can be maintained.
High business acumen and acuity.
Strong organization skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Attention to detail and proficiency with Microsoft Office, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Excellent interpersonal and problem-solving skills, including patience and the ability to engage customers in conversation.
Excellent written and verbal communication skills, including confident speaking, outbound calls, letters, one-on-one meetings, and group presentations.
Flexibility and creativity in customer interactions; a positive, warm, and gentle manner with seniors and caregivers; motivation and persuasiveness in making sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to exercise independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field; additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Bilingual ability.

Responsibilities

Build and cultivate relationships with seniors and business partners to generate new patient opportunities throughout the year.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and doctor talks.
Develop relationships with health plan agents, insurance agents, social and case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs on initiatives that support appropriate patient growth.
Schedule sales meetings and referral relationships with plan agents, independent brokers, and members of the senior community; respond to customer requests.
Manage event-related vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify prospects and present solutions; maintain current client information and document interactions in the designated CRM, such as Salesforce.
Create monthly activity calendars showing community access points and new tabletop venues, and develop penetration plans for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate potential patients about ChenMed’s value proposition and healthcare model, deliver prescribed presentations, and support new member growth.
Develop distribution channels and use sales tools to support enrollment and collect relevant data.
Work with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, with supervision; develop and execute partner strategies and plans.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues as required.
Perform other related duties as assigned.