Membership Growth Consultant

ChenMed•Tamarac, FL

4d•$38,509 - $55,013•Hybrid

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and senior-focused businesses. The position is the first tier in ChenMed’s MGC Success Plan and growth career path. The consultant develops skills in planning and running sales events, keeping senior participation and satisfaction high, encouraging referrals from satisfied patients, and communicating the ChenMed/JenCare value proposition at community events. The role develops community and business-to-business partnerships, educates prospective patients about ChenMed’s healthcare model, and supports new patient enrollment and retention. The work is primarily conducted away from ChenMed premises, with local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience required.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Current, valid driver’s license that can be maintained.
High business acumen and strong organizational skills, including the ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Detail-oriented and proficient in Microsoft Office (PowerPoint, Excel, Word, and Outlook), Salesforce or other CRM tools, and related word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal and problem-solving skills, with patience and the ability to engage customers in conversation.
Excellent written and verbal communication skills, including a clear, confident speaking voice and the ability to communicate through letters, outbound calls, one-on-one meetings, and group presentations.
Ability to be flexible and creative with customers; maintain a positive, warm, and gentle manner with seniors and caregivers; and persuade and close sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to exercise independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field.
Additional formal education, training, and experience may be considered in lieu of the required education on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Bilingual ability.

Responsibilities

Build relationships with seniors and business-to-business partners to generate new patient opportunities throughout the year.
Meet with individuals and groups in homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute local community events, such as information tables, health fairs, and physician talks.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs on initiatives that support patient growth.
Schedule sales meetings and referral relationships with plan agents, independent brokers, and senior communities; respond to customer requests.
Manage event vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment.
Use marketing and sales tools to identify prospects and sell to new customers; maintain current client information and document interactions in the CRM system.
Prepare monthly activity calendars showing community access points and new tabletop venues; develop penetration plans for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate prospective patients about ChenMed’s value proposition and healthcare model, deliver presentations to large audiences, and drive new member growth.
Develop distribution channels that support patient enrollment and use sales tools to improve efficiency and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, and develop and execute partner strategies with supervision.
Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help resolve customer complaints and issues.
Perform other related duties as assigned.