Membership Consultant

ArchWell Health • Omaha, NE

7d

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through neighborhood clinics and a wellness-focused community. Membership Consultants serve as the organization’s outside healthcare sales professionals and community representatives, growing the patient base by helping seniors access and enroll in care. They use direct-to-consumer and business-to-business sales, community engagement, event coordination, and referral partnerships to reach prospective patients. The role is open to sales talent from a range of backgrounds; prior Medicare Advantage sales or experience working with seniors is helpful but not required.

The position involves engaging seniors and community partners at local venues, coordinating enrollment with health plan agents and brokers, and using sales and marketing tools to manage prospects and record sales activity. Consultants continue supporting patients after enrollment, helping address issues and promoting retention. Travel outside the local market is very limited, under 10%.

Requirements

• High school diploma or GED.
• At least 1 year of sales or community relations experience.
• Valid driver’s license.
• Ability to engage with seniors and community stakeholders and support patient enrollment, as described in the role.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of sales or community relations experience.
• Experience with a health plan, field marketing organization (FMO), benefits broker, or healthcare provider.
• Experience working with or selling to seniors or medically underserved communities.
• Prior experience in Medicare Advantage sales or working with seniors.

Responsibilities

• Drive year-round new-patient enrollment through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to promote ArchWell Health’s mission and value proposition.
• Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
• Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
• Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
• Coordinate with health plan agents and brokers to ensure prospective patients enroll in an accepted health plan and are assigned to ArchWell Health promptly.
• Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
• Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives for target submarkets and channels.
• Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help address and resolve customer complaints and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED