Membership Consultant

ArchWell Health•Cleveland, OH

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and a wellness-focused community. Membership Consultants serve as outside healthcare sales professionals and community advocates, growing the patient base and helping seniors access care. They engage seniors directly, organize community events, and build partnerships with referral sources. The role combines B2C and B2B sales with community engagement, problem solving, and organizational skills. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver's license.

Nice To Haves

Bachelor’s degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO/benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Experience in Medicare Advantage sales or working with seniors.

Responsibilities

Drive year-round new patient enrollment by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
Plan, coordinate, and execute local community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs to support patient growth.
Coordinate with health plan agents and brokers to help prospective patients enroll in an accepted health plan and be assigned to ArchWell Health promptly.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.