Membership Consultant

ArchWell Health • Peoria, AZ

9d

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and wellness-focused communities. Membership Consultants serve as outside healthcare sales professionals and community representatives, growing the patient base by helping seniors access the care they need. The role combines B2C and B2B sales with community engagement, problem solving, and organization. Consultants connect with seniors and community partners, plan events, and build referral relationships. Prior Medicare Advantage sales or experience working with seniors is helpful but not required.

Requirements

• High school diploma or GED.
• At least 1 year of sales or community relations experience.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of sales or community relations experience.
• Experience with a health plan, FMO or benefits broker, or healthcare provider.
• Experience working with or selling to senior communities or medically underserved populations.
• Experience in Medicare Advantage sales or working with seniors.

Responsibilities

• Drive year-round new patient enrollment by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meet seniors and groups in homes, senior centers, houses of worship, and other community locations to explain ArchWell Health’s mission and value proposition.
• Plan, coordinate, and execute community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
• Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
• Partner with Community Relations on initiatives with community officials, influencers, businesses, and public health programs that support patient growth.
• Coordinate with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health promptly.
• Use sales and marketing tools such as Salesforce to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
• Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
• Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
• Help address and resolve customer complaints and issues.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED