Membership Representative 1
About The Position
The Membership Representative 1 position is the first step on a career pathway supported by in-depth training and development opportunities. Employees may progress to Membership Representative 2, Membership Representative 3, and further as positions become available, achieving milestones, gaining career skills, and receiving increased compensation rates. At the Eugene Family YMCA, this front-facing member service role is stationed at a Welcome Center at the Don Stathos Campus or Tennis & Pickleball Center. The representative helps create a supportive, positive atmosphere that welcomes and respects all individuals, serving as a first point of contact for people who call, email, or visit. The position supports the YMCA’s work to strengthen community through youth development, healthy living, and social responsibility, and embodies the organization’s core values and commitment to belonging. The role provides member and guest assistance, shares information about memberships and programs, processes registrations and sales, and supports the safe, clean, and orderly operation of the facilities. Employees work opening shifts from 4:30 a.m. to 1:00 p.m. The position is non-exempt and reports to the Welcome Center Manager.
Requirements
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Ability to use a computer and communicate using a computer and phone or smart device.
- Ability to stand for extended periods, move around the work environment, sit and reach as needed, and move through the YMCA including stairways.
- Ability to occasionally lift and/or move 25–60 pounds.
Nice To Haves
- Previous customer service, sales, or related experience.
- Intermediate-level expertise with computers and software systems, including Microsoft Office applications or databases.
- Previous experience working at a YMCA.
- Verbal Spanish bilingual skills.
Responsibilities
- Provide exceptional customer service to members, guests, and program participants in person and by phone, supporting satisfaction and retention.
- Maintain cleanliness and organization of the Welcome Center, Tennis & Pickleball Center office, and other assigned areas.
- Welcome, connect with, and support members and guests, and invite them to participate in the YMCA experience.
- Foster a positive, safe, and inclusive work environment while following YMCA policies and values.
- Build positive relationships with YMCA volunteers and promote volunteer opportunities.
- Arrive in time for scheduled shifts, record time-in and time-out accurately, and fulfill shift commitments; notify a supervisor promptly if unable to work and arrange substitute coverage when needed.
- Open or close facilities as scheduled, complete checklists, and follow standard operating procedures.
- Support complimentary coffee service by grinding and brewing coffee and restocking supplies.
- Complete new-member postcards as assigned by the Manager on Duty.
- Explain membership features, benefits, pricing, payment options, and information about YMCA programs and activities accurately.
- Sell memberships and programs in response to inquiries, phone calls, and visits, seeking senior staff assistance for complex questions as needed.
- Use DAXKO, FamilyWorks, and CourtReserve for membership and program registration and management.
- Perform accurate basic data entry and proof work.
- Manage a cash box, complete shift close-outs, handle cash, and sell goods and services such as towels, sports equipment, merchandise, and fee-based services.
- Report account billing issues, refund requests, and financial aid information to supervisors for resolution.
- Monitor facility use and building security through periodic walk-throughs; alert senior staff to rule violations, behavioral incidents, safety concerns, or cleanliness issues.
- Gather, wash, dry, fold, and distribute laundry.
- Screen adults entering the facility using the National Sex Offender database.
- Ensure accurate check-in of members and guests and promptly inform senior staff about unusual situations or unresolved issues.
- Participate in staff meetings and required training.
- Assist other staff and participate in special events as needed; perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
