Membership Services Associate

YMCA OF SOUTHWEST FLORIDA•Port Charlotte, FL

13d

About The Position

The Membership Services Associate serves members and guests, maintains member service control, answers telephones and member questions, and performs clerical duties. The role represents the YMCA by greeting members and visitors professionally, providing membership and program information, conducting facility tours, processing payments and registrations, and supporting facility access control. The associate also helps resolve member concerns, maintains the member lounge, opens or closes the facility as assigned, and follows staff safety and cleaning requirements.

Requirements

Excellent verbal and communication skills.
Successfully complete State of Florida Criminal History Background Check requirements and meet the Association’s background-screening policies.
One to two years of prior customer service experience.
Professional appearance and behavior.
Ability to prioritize and meet deadlines.
Ability to maintain confidentiality.
Positive attitude and high energy; able to work independently as a self-starter.
Adhere to the drug-, alcohol-, and smoke-free workplace policy.
Employment is contingent on completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.
CPR and First Aid certifications required.
Complete the YMCA of the USA Child Abuse and Neglect class.
Complete the YMCA’s Blood Borne Pathogens training.
Meet staff safety requirements and cleaning protocols.
Complete additional training classes as recommended by the supervisor.

Responsibilities

Greet and serve members and guests in a positive, professional manner, including greeting members by name.
Enforce visitor policies and help maintain facility security.
Provide membership and program information to walk-in and telephone customers, maintaining strong knowledge of current programs.
Conduct facility tours as needed.
Answer telephones promptly and courteously, use the phone system, and accurately relay or forward messages to the appropriate person.
Process money transactions, membership sign-ups, and program registrations accurately and efficiently.
Enter receipt information correctly and remain accountable for money collected during the shift.
Prepare end-of-shift deposits and reports.
Serve as Check-Point when needed.
Control facility access by checking member cards, issuing locker keys, and entering visitors into the visitor computer program.
Serve as a liaison between members and program supervisors and handle and resolve member complaints.
Make coffee and keep the member lounge tidy.
Open and close the facility as appropriate for the assigned shift.
Uphold staff safety requirements, including department cleaning protocols throughout the day as required.
Perform additional duties as assigned by the supervisor.