Membership & Guest Services Manager

THE SALVATION ARMY•Augusta, GA

4d•Onsite

About The Position

This position is responsible for creating exceptional customer service experiences and promoting Kroc Center memberships and programs to members and non-members in the community. The manager cultivates relationships with members and visitors and oversees prospective and current memberships, facility tours, membership orientations, the Welcome Desk, the lobby, special member events, and other guest-related duties. The role also oversees membership sales and records, the Welcome Desk team, and payment-related processes.

Requirements

Bachelor’s degree from an accredited college or university in Public Relations, Business, Communications, Marketing, or a related field.
Three years of progressively responsible experience coordinating or managing public relations, special events, media relations, and/or volunteers.
Valid driver’s license.
Ability to meet attendance requirements.
Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.

Responsibilities

Check the accuracy of membership sales, current memberships, merchandise, and Welcome Desk operations at the Kroc Center.
Oversee the POS system to ensure timely and accurate processing of membership records, including payments, address changes, program interests, and facility use.
Provide regular statistical reports on members, recruitment and retention goals, program trends, and other reporting needs.
Serve as the main contact for guests, members, and prospective members at the Kroc Center.
Oversee and manage the Welcome Desk team, including coaching, training, progressive discipline, and 90-day and annual reviews.
Prepare deposits and work in the database related to payments.
Promote Kroc Center memberships and programs to members and non-members.
Oversee facility tours, membership orientations, the lobby, and special member events.