Membership & Guest Services Manager (9376)

The Salvation Army•Augusta, GA

About The Position

This position is responsible for creating an exceptional customer service experience and promoting Kroc Center memberships and programs to members and non-members in the community. The manager cultivates relationships with members and visitors and oversees potential and current memberships, facility tours, and membership orientations. The position also oversees the Welcome Desk, lobby, special member events, and related guest services. The manager serves as the main contact for guests, members, and potential members at the Kroc Center; supervises and develops the Welcome Desk team; and oversees membership sales, records, payments, merchandise, and facility-use information. The role includes preparing deposits and providing statistical reports on membership recruitment and retention, program trends, and other needs.

Requirements

Bachelor’s degree from an accredited college or university in Public Relations, Business, Communications, Marketing, or a related field.
Three years of progressively responsible experience coordinating or managing public relations, special events, media relations, and/or volunteers.
Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid driver’s license.
Ability to meet attendance requirements.

Responsibilities

Create an exceptional customer service experience and promote Kroc Center memberships and programs to members and non-members.
Cultivate and develop relationships with members and visitors.
Oversee potential and current memberships, facility tours, and membership orientations.
Oversee the Welcome Desk, lobby, special member events, and other guest-related duties.
Check the accuracy of membership sales, current memberships, merchandise, and Welcome Desk transactions.
Oversee the POS system and ensure timely, accurate processing of membership records, payments, address changes, program interests, and facility use.
Provide regular statistical reports related to members, recruitment and retention goals, program trends, and other reporting needs.
Serve as the main contact for guests, members, and potential members at the Kroc Center.
Manage the Welcome Desk team, including coaching, training, progressive discipline, and 90-day and annual reviews.
Prepare deposits and work in the database related to payments.