Guest Services Manager

Coborn's, Inc.•Mora, MN

About The Position

The Guest Services Manager, also referred to as Assistant Customer Service Manager or Assistant Front End Department Manager, supervises and directs the front-end team while maintaining high standards of guest service throughout front-end operations. A typical shift includes bookkeeping tasks and assisting the Senior Guest Services Manager with Guest Services, self-checkouts, regular checkouts, the bagging area, parcel pickup, the cart room, click and collect, and parking lot areas.

Requirements

Must be at least 18 years of age.

Nice To Haves

Previous retail or customer service experience preferred.

Responsibilities

Supervise and direct the front-end team.
Maintain high standards of guest service throughout front-end operations.
Perform bookkeeping tasks.
Assist the Senior Guest Services Manager with Guest Services, self-checkouts, regular checkouts, the bagging area, parcel pickup, the cart room, click and collect, and parking lot areas.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
DailyPay access to pay before payday.
Paid time off (PTO/Vacation).
Paid floating holidays and time-and-a-half pay for hours worked on a company-recognized holiday.
Sunday premium pay of an additional $1 per hour for hours worked on Sundays, subject to exclusions.
Paid military leave.
Employee recognition programs with monetary rewards, including in-store vouchers, years-of-service recognition, and employee-of-the-month recognition.
Employee health and wellness programs, challenges, and resources.
Employee Assistance Program with unlimited phone access to legal, financial, and work-life services, and up to five free in-person counseling sessions per situation or issue per year.
Access to a national discount marketplace for travel, electronics, auto and home insurance, entertainment, and more.
Career growth and development tools, resources, and opportunities.
401(k) plan with a company match of up to 20% of the first 5% contributed.
Participation in the Employee Stock Ownership Program (ESOP).
Education benefits, including tuition discounts and scholarship programs.
Voluntary benefits such as vision, accident, and critical illness insurance.
For employees hired or promoted into full-time positions: medical and dental insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), tuition reimbursement, adoption reimbursement, paid family caregiver leave, company-sponsored term life insurance, Accidental Death & Dismemberment insurance, and short- and long-term disability insurance.