Membership Services Representative

Air Evac Lifeteam•West Plains, MO

1d•Onsite

About The Position

The Membership Services Representative supports AirMedCare Network members from the company's West Plains, Missouri office. The role activates new memberships, reinstates inactive members, and provides customer service and assistance with day-to-day membership needs and inquiries by phone, email, and online communications. The representative works with a local support team and helps meet service, production, quality, and performance goals. The position is onsite, pays $17.00 per hour, and offers monthly bonus commission opportunities. Scheduled hours are 11 a.m. to 8 p.m. AirMedCare Network is part of Global Medical Response, a medical transportation company. AMCN offers membership programs for emergent air, Fly-U-Home, and ground ambulance services.

Requirements

High school diploma or GED equivalent.
At least 1 year of customer service experience.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Familiarity with general office equipment, such as multi-line phones, copiers, and fax machines.
Ability to work onsite in West Plains, Missouri, and maintain regular attendance.

Responsibilities

Serve as the primary liaison and communication link with members, handling day-to-day membership needs and inquiries by phone, email, and online communications.
Research and resolve member questions or concerns to support a positive experience and high satisfaction.
Process new membership applications and reinstatements.
Update and maintain accurate member information in internal databases.
Deliver friendly, professional, and compassionate customer service.
Contribute to a collaborative team environment to meet or exceed service, production, and quality goals.
Meet and exceed daily, weekly, and monthly performance expectations.
Process member payments and complete daily balancing tasks as required.