Membership Sales Teammate - Indian Trail

Fitness Connection•Charlotte, NC

1d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as a first point of contact for prospective members. The role helps people explore membership options, understand the value of the club’s services, and take the next step in their fitness journey. Success depends on building relationships and trust, generating opportunities, and consistently completing activities that drive membership growth while combining sales expertise with excellent service and genuine care for people. The position is suited to someone who enjoys meeting new people, working in a fast-paced environment, achieving goals, and supporting others through fitness. The work takes place in a highly interactive club environment with frequent contact with members, guests, and the community. The schedule is flexible to meet club needs and may include evenings, weekends, and some holidays; schedules are planned in advance where possible. The role may also participate in club promotions and outreach events.

Requirements

Ability to build trust and have meaningful conversations with prospective members.
Strong consultative selling and closing skills.
Confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals.
Strong customer service mindset and positive attitude.
Strong verbal communication and active listening skills.
Ability to ask questions, identify needs, and provide thoughtful recommendations.
Ability to handle objections and concerns professionally.
Ability to influence decisions through trust, credibility, and relationship-building.
Strong organization and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Consistent follow-through and accountability.
Comfort using technology, CRM systems, and club management tools.
Completion of Fitness Connection’s EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.

Nice To Haves

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.

Responsibilities

Guide prospective members through the membership selection process using Fitness Connection’s sales process.
Conduct club tours that connect individual goals to membership and service solutions.
Present memberships, personal training, and club services confidently and professionally.
Generate leads through referrals, networking, outreach activities, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain an active pipeline of prospective members and scheduled appointments.
Create welcoming first impressions and build relationships that foster trust, loyalty, and long-term engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy and professionalism.
Maintain accurate records for leads, referrals, memberships, and sales.
Perform front desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.