Membership Sales Teammate - Westover

Fitness Connection•San Antonio, TX

3d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as a first point of contact for prospective members. The role helps people explore membership options, understand the value of the club’s services, and take the next step in their fitness journey. Success requires building trust, generating sales opportunities, delivering excellent service, and consistently completing activities that support membership growth. The position suits someone who enjoys meeting people, working in a fast-paced environment, achieving goals, and helping others through fitness. The teammate guides prospective members through membership selection, conducts club tours, presents memberships and services, and builds a pipeline through prospecting, referrals, outreach, and follow-up. The role also provides welcoming experiences for guests and members, responds to questions and concerns, maintains accurate records, and supports front desk and club operations. The work takes place in a fast-paced, highly interactive club environment, with frequent interaction with members, guests, and the community. The schedule is flexible according to club needs and includes evenings, weekends, and some holidays. Schedules are planned in advance where possible.

Requirements

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
Complete Fitness Connection’s EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.
Ability to build trust and hold meaningful conversations with prospective members.
Consultative selling and closing skills, including confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals and a strong customer service mindset.
Strong verbal communication and active listening skills.
Ability to ask questions, identify needs, and provide thoughtful recommendations.
Ability to handle objections and concerns professionally and influence decisions through trust and credibility.
Strong organization, attention to detail, follow-through, and accountability.
Ability to manage multiple priorities in a fast-paced environment.
Comfort using technology, CRM systems, and club management tools.

Nice To Haves

Previous experience in sales, retail, hospitality, customer service, or another customer-facing role.
High school diploma or GED.

Responsibilities

Guide future members through the membership selection process using the company’s sales process.
Conduct club tours that connect prospective members’ goals to membership and service options.
Present memberships, personal training, and club services.
Generate leads through referrals, networking, outreach, and community engagement.
Conduct prospecting and follow-up activities and maintain a pipeline of prospective members and appointments.
Create welcoming first impressions and build relationships that encourage trust and long-term engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns professionally and empathetically.
Maintain accurate records for leads, referrals, memberships, and sales.
Perform front desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.
Participate in club promotions and outreach events as opportunities arise.