Membership Sales Teammate - Federal (Bilingual)

Fitness Connection • Houston, TX

1d • Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as an initial point of contact for prospective members. The role helps people explore membership options, understand available services, and take the next step in their fitness journey. It combines sales, customer service, relationship-building, and operational responsibilities in a fast-paced, interactive club environment.

The teammate builds and maintains a pipeline of prospective members, guides them through membership selection, conducts club tours, presents memberships and services, and generates leads through referrals, networking, outreach, and community engagement. The role also creates welcoming experiences for members and guests, responds to questions and concerns, and completes accurate follow-up and recordkeeping.

Additional responsibilities include front desk duties, member check-ins, telephone inquiries, and supporting club opening, closing, cleanliness, merchandising, safety, and operational standards. The schedule is flexible according to club needs and may include evenings, weekends, and some holidays. Schedules are planned in advance where possible. The work takes place in a fast-paced, highly interactive club with frequent member, guest, and community interaction, including opportunities to participate in promotions and outreach events.

Requirements

• High school diploma or GED preferred.
• Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
• Complete Fitness Connection's EPIC Training Program within the designated timeframe.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to stand, walk, bend, and move throughout the club for extended periods.
• Ability to lift and move up to 50 pounds.
• Ability to build trust and have meaningful conversations with prospective members.
• Strong consultative selling and closing skills.
• Confidence presenting memberships, services, and promotions.
• Self-motivation to achieve individual and team goals.
• Exceptional interpersonal skills and ability to connect with a wide variety of people.
• Genuine desire to help others achieve their goals.
• Strong customer service mindset and positive attitude.
• Strong verbal communication and active listening skills.
• Ability to ask questions, identify needs, and provide thoughtful recommendations.
• Confidence handling objections and concerns professionally.
• Ability to influence decisions through trust, credibility, and relationship-building.
• Strong organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Consistent follow-through and accountability.
• Comfort using technology, CRM systems, and club management tools.

Nice To Haves

• High school diploma or GED.
• Previous experience in sales, retail, hospitality, customer service, or another customer-facing role.

Responsibilities

• Guide prospective members through the membership selection process using Fitness Connection's sales process.
• Conduct engaging club tours that connect individual goals to membership and service solutions.
• Present memberships, personal training, and club services confidently and professionally.
• Generate leads through referrals, networking, outreach activities, and community engagement.
• Conduct prospecting and follow-up activities consistently and professionally.
• Maintain an active pipeline of prospective members and scheduled appointments.
• Create welcoming first impressions for guests and members.
• Build relationships that foster trust, loyalty, and long-term engagement.
• Listen to member goals and concerns and provide personalized recommendations.
• Address questions and concerns with empathy, professionalism, and confidence.
• Help create an environment where members feel valued, supported, and inspired.
• Maintain accurate records for leads, referrals, memberships, and sales.
• Execute front desk responsibilities, member check-ins, and telephone inquiries.
• Follow company policies and procedures, including operational and safety requirements.
• Support opening, closing, cleanliness, and merchandising responsibilities.
• Maintain organizational standards that contribute to a positive member experience.
• Participate in club promotions and outreach events as opportunities arise.

Benefits

• Medical, dental, and vision insurance plans available.
• Paid time off.
• Complimentary gym membership.
• Employee discounts on services and programs.
• Career growth and advancement opportunities within a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED