Membership Sales Teammate - Sugarland

Fitness Connection•Sugar Land, TX

10d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to build relationships with prospective members, create positive first impressions, explain membership and service options, and help people take the next step in their fitness journey. The role combines sales, customer service, and relationship-building to support membership growth and help members feel welcomed and supported. The position involves guiding prospective members through membership selections, giving club tours, presenting memberships and services, generating and following up on leads, and maintaining a pipeline of prospects and appointments. Teammates also provide front-desk service, handle member questions and concerns, maintain accurate records, and support club operations and standards. The work takes place in a fast-paced, highly interactive club environment with frequent interaction with members, guests, and the community. The schedule is flexible according to club needs and may include evenings, weekends, and some holidays. Schedules are planned in advance where possible.

Requirements

High school diploma or GED preferred.
Completion of Fitness Connection’s EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.
Ability to build trust and create meaningful conversations with prospective members.
Strong consultative selling and closing skills, including confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals and a strong customer service mindset.
Strong verbal communication and active listening skills.
Ability to ask questions, identify needs, and provide thoughtful recommendations.
Ability to handle objections and concerns professionally and influence decisions through trust and credibility.
Strong organization, attention to detail, follow-through, and accountability.
Ability to manage multiple priorities in a fast-paced environment.
Comfort using technology, CRM systems, and club management tools.

Nice To Haves

Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.

Responsibilities

Guide prospective members through the membership selection process using Fitness Connection’s sales process.
Conduct engaging club tours that connect individual goals to membership and service solutions.
Present memberships, personal training, and club services confidently and professionally.
Generate leads through referrals, networking, outreach activities, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain an active pipeline of future members and scheduled appointments.
Create welcoming first impressions and build relationships that foster trust, loyalty, and long-term engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy and professionalism.
Maintain accurate records for leads, referrals, memberships, and sales.
Execute front-desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.
Participate in club promotions and outreach events as opportunities arise.