Membership Sales Teammate - Westover

Fitness Connection•San Antonio, TX

About The Position

Fitness Connection is seeking a Fitness Consultant to build relationships with prospective members and create welcoming, positive experiences. As a first point of contact for many future members, this role helps people explore membership options, understand the value of the club’s services, and take the next step in their fitness journey. The position combines sales, customer service, lead generation, and operational responsibilities in a fast-paced, interactive club environment. The teammate guides prospective members through membership choices, conducts club tours, presents memberships and services, generates and follows up on leads, and maintains an active pipeline. They also provide front-desk support, member check-ins, and telephone assistance; keep accurate sales and lead records; and help maintain club standards, cleanliness, safety, and a positive member experience. The schedule is flexible according to club needs and may include evenings, weekends, and some holidays. Schedules are planned in advance where possible. The role involves frequent interaction with members, guests, and the community, as well as opportunities to participate in promotions and outreach events.

Requirements

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
Complete Fitness Connection’s EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.
Ability to build trust and have meaningful conversations with prospective members.
Strong consultative selling and closing skills.
Confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals and a strong customer-service mindset.
Strong verbal communication and active-listening skills.
Ability to identify needs, make thoughtful recommendations, and handle objections professionally.
Strong organization, attention to detail, follow-through, and accountability.
Ability to manage multiple priorities in a fast-paced environment.
Comfort using technology, CRM systems, and club management tools.

Responsibilities

Guide prospective members through the membership selection process using the company’s sales process.
Conduct club tours that connect individual goals to membership and service solutions.
Present memberships, personal training, and club services confidently and professionally.
Generate leads through referrals, networking, outreach activities, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain an active pipeline of prospective members and scheduled appointments.
Create welcoming first impressions and build relationships that support trust, loyalty, and long-term engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy and professionalism.
Maintain accurate records for leads, referrals, memberships, and sales.
Perform front-desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.