Membership Sales Teammate - Lake Creek

Fitness Connection • Austin, TX

1d • Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as an initial point of contact for prospective members. The role helps people explore membership options, understand available services, and take the next step in their fitness journey. It combines sales, service, relationship-building, and daily activities that support membership growth in a fast-paced, interactive club environment.

The successful candidate builds trust with prospective members, generates and follows up on leads, guides guests through membership selections and club tours, and presents memberships, personal training, and other services. The role also supports front desk operations, member check-ins, recordkeeping, club standards, and a welcoming member experience.

The schedule is flexible to meet club needs and may include evenings, weekends, and some holidays. Schedules are planned in advance where possible. The position involves frequent interaction with members, guests, and the community, and may include participation in promotions and outreach events. Fitness Connection provides reasonable accommodations for known disabilities or medical conditions consistent with its legal obligations.

Requirements

• High school diploma or GED preferred.
• Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
• Ability to build trust and have meaningful conversations with prospective members.
• Consultative selling and closing skills.
• Confidence presenting memberships, services, and promotions.
• Self-motivation to achieve individual and team goals.
• Strong interpersonal skills and ability to connect with a wide variety of people.
• Genuine desire to help others achieve their goals.
• Strong customer service mindset and positive attitude.
• Strong verbal communication and active listening skills.
• Ability to ask questions, identify needs, and provide thoughtful recommendations.
• Ability to handle objections and concerns professionally.
• Ability to influence decisions through trust, credibility, and relationship-building.
• Strong organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Consistent follow-through and accountability.
• Comfort using technology, CRM systems, and club management tools.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to stand, walk, bend, and move throughout the club for extended periods.
• Ability to lift and move up to 50 pounds.

Nice To Haves

• Previous experience in sales, retail, hospitality, customer service, or another customer-facing role is preferred.
• High school diploma or GED is preferred.

Responsibilities

• Guide prospective members through the membership selection process using Fitness Connection’s sales process.
• Conduct club tours that connect individual goals with membership and service solutions.
• Present memberships, personal training, and club services confidently and professionally.
• Generate leads through referrals, networking, outreach, and community engagement.
• Conduct prospecting and follow-up activities consistently and professionally.
• Maintain an active pipeline of prospective members and scheduled appointments.
• Create welcoming first impressions for guests and members.
• Build relationships that foster trust, loyalty, and long-term engagement.
• Listen to member goals and concerns and provide personalized recommendations.
• Address questions and concerns with empathy and professionalism.
• Help create an environment where members feel valued, supported, and inspired.
• Maintain accurate records for leads, referrals, memberships, and sales.
• Perform front desk responsibilities, member check-ins, and telephone inquiries.
• Follow company policies and procedures, including operational and safety requirements.
• Support opening, closing, cleanliness, and merchandising responsibilities.
• Maintain organizational standards that contribute to a positive member experience.
• Complete the Fitness Connection EPIC Training Program within the designated timeframe.

Benefits

• Medical, dental, and vision insurance plans available.
• Paid time off.
• Complimentary gym membership.
• Employee discounts on services and programs.
• Career growth and advancement opportunities within a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED