Membership Sales Teammate - Forest Hill (Bilingual)

Fitness Connection•Forest Hill, TX

2d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as a first point of contact for prospective members. The role helps people explore membership options, understand services, and take the next step in their fitness journey. Success depends on building relationships and trust, generating sales opportunities, and consistently completing daily activities that support membership growth. The position combines sales expertise, service, and care for people to create welcoming and supportive experiences. This role is suited to someone who enjoys meeting people, working in a fast-paced environment, achieving goals, and supporting others through fitness. The work includes guiding prospects through membership choices, conducting club tours, presenting memberships and services, generating and following up on leads, and maintaining a pipeline of appointments. It also involves member service, front desk duties, accurate recordkeeping, and helping maintain club standards and operations. The position is based at the Forest Hill club in Forest Hill, Texas. The schedule is flexible according to club needs and includes evenings, weekends, and some holidays. The environment is fast-paced and highly interactive, with frequent interaction with members, guests, and the community.

Requirements

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
Complete Fitness Connection's EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.
Ability to build trust and have meaningful conversations with prospective members.
Strong consultative selling and closing skills.
Confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals.
Strong customer service mindset and positive attitude.
Strong verbal communication and active listening skills.
Ability to ask questions, identify needs, and provide thoughtful recommendations.
Confidence handling objections and concerns professionally.
Ability to influence decisions through trust, credibility, and relationship-building.
Strong organization and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Consistent follow-through and accountability.
Comfort using technology, CRM systems, and club management tools.

Responsibilities

Guide prospective members through membership selection using Fitness Connection's sales process.
Conduct club tours that connect individual goals with membership and service solutions.
Present memberships, personal training, and club services professionally.
Generate leads through referrals, networking, outreach, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain an active pipeline of prospective members and scheduled appointments.
Create welcoming first impressions and build relationships that foster trust and long-term engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy and professionalism.
Maintain accurate records for leads, referrals, memberships, and sales.
Perform front desk duties, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.
Participate in club promotions and outreach events as opportunities arise.