Membership Sales Teammate - Eastside

Fitness Connection•Charlotte, NC

3d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as a first point of contact for prospective members and help them explore membership options, understand the value of the club’s services, and take the next step in their fitness journey. The role combines sales expertise, service excellence, relationship-building, and daily activities that support membership growth. It suits someone who enjoys meeting new people, working in a fast-paced environment, achieving goals, and supporting others through fitness. The teammate guides prospective members through the membership selection process, conducts club tours, presents memberships and services, generates and follows up on leads, and maintains a pipeline of prospects. They also create welcoming experiences for guests and members, listen to goals and concerns, provide recommendations, and handle questions professionally. Operational duties include maintaining accurate records, supporting front desk and check-in activities, following policies and safety requirements, and helping with opening, closing, cleanliness, and merchandising responsibilities. The position has a flexible schedule based on club needs, including evenings, weekends, and some holidays. Work takes place in a fast-paced, highly interactive club environment with frequent member, guest, and community interaction and opportunities to participate in promotions and outreach events.

Requirements

Ability to build trust and create meaningful conversations with prospective members.
Strong consultative selling and closing skills.
Confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals.
Strong customer service mindset and positive attitude.
Strong verbal communication and active listening skills.
Ability to identify needs, make thoughtful recommendations, and handle objections professionally.
Strong organization, attention to detail, follow-through, and accountability.
Ability to manage multiple priorities in a fast-paced environment.
Comfort using technology, CRM systems, and club management tools.
Completion of Fitness Connection’s EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.

Nice To Haves

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.

Responsibilities

Guide prospective members through membership selection using Fitness Connection’s sales process.
Conduct engaging club tours that connect individual goals to membership and service solutions.
Present memberships, personal training, and club services confidently and professionally.
Generate leads through referrals, networking, outreach activities, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain an active pipeline of prospective members and scheduled appointments.
Create welcoming first impressions and build relationships that foster trust, loyalty, and engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy, professionalism, and confidence.
Maintain accurate records for leads, referrals, memberships, and sales.
Execute front desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.