Membership Sales Teammate - Garland

Fitness Connection•Garland, TX

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as an initial point of contact for prospective members and help them explore membership options, understand club services, and take the next step in their fitness journey. The role combines sales expertise, customer service, relationship-building, and daily activities that support membership growth in a fast-paced, interactive club environment. The teammate guides prospective members through membership selection, conducts club tours, presents memberships and services, generates and follows up on leads, and maintains a pipeline of prospects and appointments. They also create welcoming experiences for guests and members, understand their goals and concerns, provide recommendations, and handle questions professionally. Responsibilities also include maintaining accurate records, handling front desk duties and member check-ins, answering telephone inquiries, following company procedures and safety requirements, and supporting opening, closing, cleanliness, and merchandising. The schedule is flexible according to club needs and may include evenings, weekends, and some holidays. The role involves frequent interaction with members, guests, and the community, as well as opportunities to participate in club promotions and outreach events.

Requirements

Ability to build trust and have meaningful conversations with prospective members.
Strong consultative selling and closing skills.
Confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals.
Strong customer service mindset and positive attitude.
Strong verbal communication and active listening skills.
Ability to ask questions, identify needs, and provide thoughtful recommendations.
Ability to handle objections and concerns professionally.
Ability to influence decisions through trust, credibility, and relationship-building.
Strong organization and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Consistent follow-through and accountability.
Comfort using technology, CRM systems, and club management tools.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.
Completion of Fitness Connection's EPIC Training Program within the designated timeframe.

Nice To Haves

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.

Responsibilities

Guide prospective members through the membership selection process using Fitness Connection's sales process.
Conduct club tours that connect individual goals to membership and service solutions.
Present memberships, personal training, and club services confidently and professionally.
Generate leads through referrals, networking, outreach activities, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain an active pipeline of prospective members and scheduled appointments.
Create welcoming first impressions for guests and members.
Build relationships that foster trust, loyalty, and long-term engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy, professionalism, and confidence.
Maintain accurate records for leads, referrals, memberships, and sales.
Execute front desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.