Membership Sales Associate Part Time
About The Position
The Membership Sales Associate promotes and sells BJ’s membership programs, supports renewals and upgrades, and helps members make use of membership perks and the co-brand credit card. The role also provides front-line customer service for membership questions, credit card applications, merchandise returns and exchanges, product lookups, and pickup orders, including BOPIC orders. The associate follows club policies and procedures, resolves concerns courteously, and escalates issues to the PIC or MOD when needed. The position contributes to safe, positive member experiences and daily GOLD Member and Club Standards. It requires dependable attendance and may include duties in other departments as needed. Availability is needed Friday through Monday, 4 p.m. to 9 p.m.
Requirements
- Prior front-line or customer service experience preferred.
- Previous sales experience preferred.
- Results-driven, with demonstrated success in achieving goals.
- Basic math skills preferred.
- Computer proficiency preferred.
- Regular, predictable, full attendance is an essential function.
Nice To Haves
- Prior front-line or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, membership acquisition, retention, perks, and member experience.
- Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
- Work toward membership sales goals and established business benchmarks.
- Understand BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership and credit card questions, general inquiries, product lookups, merchandise returns and exchanges, and pickup orders.
- Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt/resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
- Maintain club policies and procedures and support daily GOLD Member and Club Standards.
- Maintain regular, predictable, full attendance.
- Perform other assigned duties, including working in other departments as needed.
Benefits
- Weekly pay.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
- Three medical plan options.
- Optional dental and vision coverage.
- Health Savings Account (HSA) and flexible spending account options.
- 401(k) retirement savings plan with company match for eligible team members age 18 and older.
- Employee Stock Purchase Plan, with shares purchasable at a 15% discount; eligibility requirements vary by position.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
