Membership Sales Associate Part Time

BJ's Wholesale Club • Sumter, SC

1d • $17

About The Position

The Membership Sales Associate promotes and sells BJ’s membership programs, supports acquisition, renewal, upgrades, and cross-selling, and helps deliver a positive member experience. The role also serves as a first point of contact for membership questions, credit card applications, merchandise returns and exchanges, product lookups, and order pickups. The associate resolves member concerns, supports BOPIC orders, follows club policies, and may work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Results-driven, with proven success in achieving goals.
• Prior front-line/customer service or sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Nice To Haves

• Prior front-line/customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, including membership acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to potential and existing members.
• Work toward business benchmarks and membership sales goals.
• Understand BJ’s membership options and co-brand credit card.
• Provide member service for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain club policies and procedures and support their application, as well as compliance.
• Work collaboratively to maintain club standards, a safe and positive environment, and a high-quality member experience.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed