Membership Sales Associate Part Time

BJ's Wholesale Club • Edison, NJ

2d • $18 - $21

About The Position

The Membership Sales Associate promotes and sells BJ’s membership programs, supports membership acquisition and retention, and provides efficient, high-quality service to members. The role includes pitching membership options and the co-brand credit card, helping with renewals and membership status, and responding to questions and concerns. It also serves as a first point of contact for merchandise returns, exchanges, product lookups, and pickups, including assisting with Buy Online and Pick Up In Club orders. The associate follows club policies, supports a safe and positive member experience, and may perform other duties or work in other departments as needed.

The position is based in a comfortable indoor area. Work frequently involves remaining stationary on hard surfaces, with occasional bending, handling, pulling, reaching, stooping, and lifting objects up to 50 pounds. Moving heavier or awkward objects may be required with assistance. Exposure to temperature extremes and loud noises is infrequent, and contact with cleaning agents may occur occasionally.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Convert prospective members by effectively presenting membership programs in accordance with company policies and practices.
• Sell membership products to prospective and existing members and work toward business-established goals and benchmarks.
• Understand BJ’s membership options and co-brand credit card.
• Provide member service for membership and credit card applications, general questions, issues, merchandise returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when needed.
• Assist members with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and help provide a safe, positive environment.
• Support daily GOLD Member and club standards, including greeting members, maintaining stocked merchandise and promotional plans, accurate signage, and clean, organized spaces.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the employee’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Medical plan choices and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed